Refund policy

Return and Refund Policy

Last updated: 20 August 2026

VALI Guides sells digital PDF guides delivered electronically. No physical product is shipped, so physical returns do not apply.

Your cancellation rights

If you are a UK or EEA consumer, you may normally have a 14-day right to cancel a digital content purchase. Where you expressly agree to immediate delivery and acknowledge that your cancellation right will be lost once downloading or access begins, that right ends when delivery starts. Your statutory rights are not affected.

When we will help

Please contact us if:

• the file is faulty, corrupted, incomplete or cannot be accessed;
• the digital guide is materially different from its description; or
• you were charged more than once for the same purchase.

We will first try to provide a working replacement or restore access. Where that is not possible, or where the law requires it, we will provide an appropriate refund.

Change-of-mind requests

Once a digital file has been downloaded or accessed, we do not normally offer change-of-mind refunds, except where required by law. If delivery has not begun, contact us promptly and we will review your cancellation request.

How to request support or a refund

Use the contact details or contact form available on valiguides.com and include your order number, the email address used at checkout and a short description of the issue. Please do not send payment-card details.

Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider and are typically 5–10 business days after approval.

Statutory rights

Nothing in this policy limits rights that cannot legally be excluded, including rights relating to digital content that is faulty, not as described or not supplied with reasonable care and skill.